Cage
Work Location Ho Chi Minh (Ho Tram Commune)
Job Level Team Leader / Supervisor
Job Type Permanent
Experiences 1 - 3 Years
Salary Competitive
Industry Casino
Deadline to Apply 10/11/2025
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Job Description
- Supervise daily operations of the Levy ticket counters./ Gim st hot ng hng ngy ca cc quy bn v Levy.
- Ensure accurate issuance and recording of Levy tickets./ m bo vic pht hnh v ghi nhn v Levy chnh xc.
- Monitor staff performance and ensure compliance with SOPs./ Gim st hiu sut lm vic ca nhn vin v m bo tun th quy trnh chun.
- Verify ticket sales reports and reconcile end-of-shift balances./ Xc minh bo co bn v v i chiu s liu cui ca.
- Handle guest inquiries and resolve issues promptly./ X l cc yu cu v khiu ni ca khch mt cch nhanh chng.
- Ensure compliance with Vietnamese gaming laws and internal policies./ m bo tun th php lut Vit Nam v tr chi c thng v chnh sch ni b.
- Report discrepancies or violations to the Levy Shift Manager./ Bo co cc sai lch hoc vi phm cho Qun l ca Levy.
- Assist in training new staff and maintaining high service standards./ H tr o to nhn vin mi v duy tr tiu chun dch v cao.
- Complete required logs and documentation accurately./ Hon thnh cc biu mu v ti liu cn thit mt cch chnh xc.
- Support other duties as assigned by management./ H tr cc nhim v khc theo s phn cng ca cp trn.
Job Requirement
- At least 3 years of experience in cashiering, ticketing, or guest service in a gaming or hospitality environment./ t nht 3 nm kinh nghim trong lnh vc thu ngn, bn v hoc dch v khch hng trong mi trng tr chi c thng hoc khch sn.
- College degree or equivalent./ Trnh cao ng hoc tng ng.
- Proficient in Vietnamese and English (reading, writing, speaking)./ Thnh tho ting Vit v ting Anh (c, vit, ni).
- Strong computer skills and familiarity with Microsoft Office./ K nng s dng my tnh tt v thnh tho Microsoft Office.
- Excellent leadership and communication skills./ K nng lnh o v giao tip tt.
- Ability to work under pressure and handle multiple tasks./ C kh nng lm vic di p lc v x l nhiu nhim v cng lc.
- Flexible with work shifts and schedules./ Linh hot vi lch lm vic v ca lm vic.
- Professional appearance and attitude./ Din mo v thi chuyn nghip.
Job tags: Levy Supervisor
