Key Account Manager

About the Company

Smollan is seeking a high-performance Key Account Manager to lead a flagship FMCG retail operation in Vietnam. This is a role for a Data-Driven Strategist rather than a traditional operations manager, and leading a team from field execution strategy to result delivery. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers.

About the Role

You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.

Responsibilities

• Own the Business: You will not just manage a team; you will manage the P&L and operational efficiency of the account. You will be held accountable for Operation KPI delivery and financial efficiency metrics.
• Lead Through Data: You will interpret complex retail data. You will work with BI and IT teams to refine dashboards and ensure the client receives accurate, automated, and insightful reporting.
• Champion Process: You will enforce strict operational standards. You will build and manage the playbooks that ensure our team remains top-tier, even during high-turnover periods.
• Be a Partner: You will sit at the table with senior Client managers, helping them solve real-time retail challenges. You will anticipate their needs before they ask.

Qualifications

• Bachelor's degree or equivalent experience in Business
• 5+ years of relevant work experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

Required Skills

• Financial Acumen: You love Detail numbers and understand what drives a cost model.
• Process Mindset: You believe that if it isn't documented, it didn't happen.
• Communication Rigor: You are concise. You can simplify complexity.
• Resilience: Retail never stops. You are comfortable working in a high-velocity, high-urgency environment and can maintain quality under pressure.

How to apply:

• Send CVs to [Confidential Information]
• Subject line format: Key Account Manager Position - Full Name