Key Account Management (Shopee Express) (Contract)

Shopee

Early Applicant

Posted 17 days ago
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Fresher

Vietnam

Internet/E-commerce

Job Description

Job Description:

Online lead sourcing via online search or partners referral program to find potential expansion partners according to the requirement.
Pitch, onboard, and train new expansion partners on a monthly basis.
Monitor, evaluate and solve issues related to performance KPI ( 97% SLA).
Day to day solving of operational issues with partners, and monthly processing of payments to partners.
Actively coordinate with partners and IC fleet to solve CX cases within 20 hours.
Handling dispute lost and claim for partner with recovery team.
Manage backlog (unsuccessful delivery) vol and foresee potential problem due to high vol of backlog.
Manage LH management, COD management, Stuck & Lost orders.
Monitor and solve incoming partner issues during Sat/ Sun.

Requirements:

Bachelor's degree request
Strong negotiation and presentation skills.
Ability to analyze data
Basic proficiency in Microsoft office(Excel, Words, Powerpoint)
Have a good sense of process understanding and workflow optimization.
Good at communication, negotiation, and problem-solving.
Work independently and proactively take on new responsibilities where most needed.
A proactive, fast learner, team player with ability to work in dynamic environments.

More Info

Industry:Internet /E-commerce

Job Type:Permanent Job

Date Posted: 19/05/2025

Job ID: 113999425

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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