IT Support

About us:

Rakuten FinTech Vietnam Co., Ltd.is the company, which was established in 2021, and the subsidiary of Rakuten Card, which is one of the biggest credit card company in Japan. Our mission is to develop internal system and mission-critical system for Rakuten Card and FinTech group companies to contribute to FinTech business growth, also to provide attractive environment for talented engineers in both Vietnam and Japan.

Position: This position will have responsibility to develop Web application, Web API and more for our Fintech services such as Rakuten Card, Rakuten Pay, Rakuten Bank etc.

Responsibilities:

Solve IT related requests directly from staffs

Computer setup and reset including OS installation, initial setup for Rakuten environment

Maintain company network including LAN and WAN (basic maintenance is provided by Rakuten global IT support team, main responsibility on this point is to support physical action, contact point for them)

Support IT related matter for internal and external events such as meeting, seminar, workshop

Regular inspection of office equipment such as printers, projectors, conference phones, etc.

Daily maintenance of Internal system such as access control, monitoring system, attendance etc. to ensure normal operation (user management (registration, deletion, update), log management etc.)

IT service related operation (initial setting, user management, log management)

Create / update the document about IT environment including setting

Create / update IT manual or guideline

Support office expansion, layout change, office relocation etc. from IT viewpoint (contact point of IT related matter)

Streamline and improve day-to-day IT operation

Work with IT Support team in India, APAC and Japan side

New joiner support (initial setup)

Requirements:

Must have:

Have experience in IT support or helpdesk, or equivalent experience.

Demonstrable expertise in PC lifecycle management, including imaging, deployment, configuration, and maintenance of Windows and macOS devices.

Strong knowledge of Windows 10/11 and macOS operating systems.

Ensure all end-user devices comply with company security policies and standards

Be able to use English via email and communicate at a level that can well-understand, explain, communicate with Rakuten Global IT Team (from India, Singapore, Japan etc.).

Ability to take an action upon his/her own initiative (think, plan, proceed by him/herself)

Organized and proactive

Self-aware, and active in continuous professional self-development

Logical thinking, logical speaking skill

Proficient in MS Office products

Nice to have:

Computer Network operation and trouble shooting experience

Goal setting and issue/problem solving skill

Work experience in global company

Benefits:

• Commuting Allowances
• Meal Allowances
• Performance Bonus
• Tet Bonus (Annual Bonus)
• Salary review
• Health checkup
• Premium Health care
• Company Trip
• Annual Leave

*Benefits might be updated to add on, please let us know if you want to know more.

Working hours: 8AM - 5PM (Monday - Friday)

Working Location: AB Tower, Le Lai, Ben Thanh Ward.

To apply, please send your CV to [Confidential Information] or contact 0981 380 027 (Zalo).