Please note that the job is on-site in Dubai, relocation is a must (company sponsor)
Job Summary:
We are looking for a detail-oriented and proactive IT Support Specialist with hands-on experience in Microsoft 365 to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, maintaining IT systems, and ensuring the smooth operation of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and related security configurations.
Key Responsibilities:
- Provide first-line and second-line technical support to internal users via email, phone, or in-person.
- Troubleshoot and resolve issues related to Microsoft 365 applications and services.
- Administer Microsoft 365 accounts, licenses, user setups, and access rights via the Microsoft 365 Admin Center.
- Configure and manage Exchange Online mailboxes, distribution groups, shared mailboxes, etc.
- Support and maintain Microsoft Teams, OneDrive, and SharePoint environments.
- Monitor system performance, security, and backups.
- Coordinate with external vendors and escalate issues when necessary.
- Document technical issues and solutions in the knowledge base.
- Assist in onboarding/offboarding employees from a technical standpoint (email setup, access management, hardware/software preparation).
- Ensure compliance with IT policies and security best practices.
Job Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in an IT support role.
- Solid hands-on experience with Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
- Knowledge of Windows OS (Windows 10/11), Microsoft Office applications, and remote support tools. - Experience with Active Directory and Azure Active Directory is a plus.
- Familiarity with endpoint protection and basic network troubleshooting.
- Strong problem-solving skills and attention to detail.
- Good interpersonal and communication skills in English.
What we offer:
- Competitive Compensation: Enjoy a salary package tailored to your skills and experience, along with performance-based bonuses.
- Comprehensive Benefits: We support your well-being with accommodation, meal allowances, and assistance with work visa processing.
- Work-Life Balance: Unwind with generous holiday and New Year bonuses.
- Top-Tier Equipment: Stay productive with the latest tools, including a MacBook and iPhone.
- Thriving Culture: Immerse yourself in a dynamic, inclusive work environment that fosters growth.
