About Marou
Marou Faiseurs de Chocolat is one of the first Bean-to-Bar chocolate makers in Asia. Since 2011, we have been committed to Tasting Good and Doing Good. Marou is the dream child of two French men who made Vietnam their home, creating the purest terroir dark chocolate from 100% locally sourced ingredients in Southern Vietnam. With the traditional know-how of French chocolate makers, our vision is to become the #1 vertically integrated chocolate maker and retailer in Asia and the Pride of Vietnam, offering exceptional chocolate experiences. We are a values-based, purpose-driven company dedicated to crafting the finest award-winning artisanal chocolates from the best Vietnamese ingredients.
1. Job Purpose
The IT Support Intern will support the day-to-day IT operations at Marou by providing first-level technical support to end users, assisting with hardware and software setup, and working closely with the IT team to help maintain stable, secure, and efficient systems.
2. Key Responsibilities
- Receive IT support requests from end users via ticket, email, phone, or in person; document issues clearly and track resolution progress.
- Assist with setup, configuration, and handover of desktops, laptops, printers, and related peripherals in line with company standards.
- Support installation, upgrade, and troubleshooting of common software such as operating systems, Microsoft Office/Microsoft 365, internal applications, and productivity tools.
- Diagnose and resolve basic IT issues related to hardware, software, LAN/Wi-Fi connectivity, user accounts, and access permissions.
- Support user onboarding and offboarding by preparing devices, creating accounts, retrieving assets, and updating asset records.
- Record, update, and close tickets in accordance with process requirements; maintain user guides, troubleshooting documents, and IT asset inventories.
- Coordinate with IT team members or vendors to escalate issues that exceed initial support scope.
- Comply with information security, data protection, IT asset usage requirements, and internal company policies.
- Perform other IT Operations/Helpdesk tasks as assigned by the supervisor.
3. Qualifications and Requirements
- Third-year, final-year, or recent graduate in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field.
- Basic knowledge of Windows operating systems, office applications, computer hardware, printers, and basic networking.
- Good communication skills, service mindset, and a positive attitude toward end-user support.
- Careful, responsible, proactive in learning, and able to work within established processes.
- Able to work independently and collaboratively; willing to provide onsite support when required.
- Basic English reading and communication skills for technical documentation and workplace interaction are an advantage.
- Full-time internship for 6 months, from Monday to Friday (8:30 AM - 5:30 PM)
4. Benefits
- Internship allowance: 4M/ month + lunch allowance
- Hands-on training in IT Support, Helpdesk operations, asset management, and end-user support in a business environment.
- Opportunity to work with real enterprise IT systems, processes, and tools.
- Guidance and coaching from experienced managers or mentors in IT Operations.
- Potential opportunity for a full-time role upon successful internship performance.
- Internship confirmation documents and internship allowance in accordance with company policy.
- Working Location: Green Building, 160 Street B2, An Khanh Ward, HCMC.
In accordance with the laws on personal data protection, we shall apply the Personal Data Processing Notice to all candidates. By submitting your application to Marou Chocolate, you confirm that you have read and understood the Personal Data Processing Notice available at the following link: Marou-Privacy Notice to Candidates & Employees-EN.pdf, and consent to our processing of your personal data for the purpose of assessing your suitability for the position and preparing for your potential employment with us.
