IT Support Intern

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Job Description

Provide first-level IT support for office users and production-related needs.
Support troubleshooting of hardware, software, and basic networking issues.
Assist in supporting production line equipment from the IT infrastructure side.
Support system monitoring, maintenance, and backup activities.
Assist in documenting system changes, layouts, and IT procedures.
Provide professional and friendly support to internal users.
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.
Support remote troubleshooting through diagnostic techniques and guided problem-solving.
Escalate unresolved issues to senior IT support personnel when necessary.
Record incidents, issues, and resolutions accurately in IT logs or systems.
Follow up with users to ensure issues are resolved in a timely manner.
Support continuous improvement initiatives for IT processes and procedures.
Perform other tasks assigned by the supervisor.

Requirements:

Final-year students or fresh graduates in Information Technology, Computer Science, Network Administration, or related fields.
Comfortable communicating in English in a professional environment.
Basic knowledge of computer hardware and Windows operating systems; Linux knowledge is a plus.
Basic understanding of LAN/networking concepts.
Strong willingness to learn and develop technical skills.
Good communication skills and teamwork mindset.
Good analytical and troubleshooting abilities.
Previous internship or exposure to manufacturing environments is an advantage.
Knowledge of backup software, Cisco switches, or FortiGate firewalls is a plus, but not mandatory.