ABOUT US:
We are, iTechwx, established in mid-2022, with over 1000 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
ROLE DESCRIPTION:
- Responsible for IT-related work in all office areas (3 offices in HCM, 1 in HN).
- Handle projects and external communication regarding project nature.
- Responsible for IT maintenance (Office is operating 24/7), including but not limited to DC, AD, Email, Network, Phone.
- Secure server and client, including patch, upgrade, and anti-virus.
- Upgrade software, tools to meet customer requirements, push upgrade notification through SCCM, GPO or MDM (Intune).
- Handle emergent incidents, including client, server, network, and applications.
QUALIFICATIONS:
- 5 years or above experience in IT industry, more than 2 years in IT Supervisor position or similar role, 2 years in project implementation, familiarity with Project Management concept like PMP is a plus.
- Very proficient in English (speaking, reading, writing) for daily communication with foreign clients.
- Proven experience in leading IT projects from the ground up, including end-to-end planning, implementation, and delivery.
- Strong knowledge of cross-functional project coordination, with the ability to collaborate effectively with departments such as HR, Finance, and Operations to ensure seamless project execution.
- Knowledge of Application Deployment and Support, as well as familiarity with Service Desk and User Support tasks.
- Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.
- Experience in Intune & Defender for Endpoint.
- Experience in Autopilot and its configuration.
- Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.
- Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning.
- Experience in call center construction is preferred.
WHY US
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary +
PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave).
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the officiallabor contract.
Activities: Birthday party, Employee engagement activities.
Working location: Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., HCM City
Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)
