IT Lead

ABOUT US:

We are, iTechwx, established in mid-2022, with over 1000 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.

ROLE DESCRIPTION:

Responsible for IT-related work in all office areas (3 offices in HCM, 1 in HN).

Responsible for IT maintenance (*Office is operating 24*7), including but not limited to DC, AD, Email, Network,Phone.

Manage network, including employee ACL access control, router configuration, VLAN assignment, FW, AP, and othernetwork components.

Coordinate with the supplier, handling different system troubleshooting, maintaining the telephone, network

Secure server and client, including patch, upgrade, and anti-virus.

Upgrade software and tools to meet customer requirements, push upgrade notification through SCCM, GPO, orMDM (Intune).

Handle emergent incidents, including client, server, network, and applications. Lead internal & external team fortroubleshooting and issue-solving.

Handle security/compliance matters, lead team to comply with PCI-DSS, ISO 27001/27701/27031.

Handle BCP/DR with annual audit & review

QUALIFICATIONS:

9 years or above experience in IT industry, more than 3 years in IT Management position or similar role, 3

years in project implementation, rich experience in machine room and office area construction, including

construction and configuration of network devices and servers.

Proficient in English (speaking, reading, writing) for daily communication with foreign clients.

Proven experience in leading IT projects from the ground up, including end-to-end planning, implementation,

and delivery.

Strong knowledge of cross-functional project coordination, with the ability to collaborate effectively with

departments such as HR, Finance, and Operations to ensure seamless project execution.

Hands-on experience with Microsoft Environment Management (Azure and M365 Portal).

Knowledge of Application Deployment and Support, as well as familiarity with Service Desk and User Support

tasks.

Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance. Knowledgeable inAD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.

Skilled in Exchange Server configuration and management.

Expert in internal network setup for enterprise-level companies, including Cisco network switches, routers, firewalls,IDS devices; able to troubleshoot via log analysis.

Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and pushcustomized applications.

Experience in Intune & Defender for Endpoint.

Experience in Autopilot and its configuration.

Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.

Strong knowledge of information security and data protection; able to meet security requirements, apply strategies,and conduct vulnerability scanning.

Experience in system audit and review.

Familiarity with industrial certification: ISO 27001/27701/27031, PCI-DSS.

Familiarity with ITIL Concept. ITIL certification owner is a plus.

Familiarity with PMP Concept. PMP certification owner is a plus.

Strong knowledge of Azure/MS 365 related concept. AZ/MS certification owner is a plus (AZ-900/AZ500/SC300/SC401)

Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup andmaintenance.

Experience in call center construction is preferred.

WHY US

Salary at 100% during the probationary period.

90% contribution of the gross salary to social insurance.

An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary +

PVI insurance + 500,000 VND food allowance.

20 days leave (12 days of annual leave and 8 days of sick leave).

Full working equipment will be provided.

Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the officiallabor contract.

Activities: Birthday party, Employee engagement activities.

Working location: Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., HCM City

Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)