Internal Governance & Planning (Shopee) - PCM, Marketplace

PMO & Tender Governance

• Establish tender governance framework: standard RFQ templates, manage tender governance processes, including timeline tracking, stakeholder alignment, and execution follow-up.
• Establish project standards, milestone tracking, risk management, and escalation processes.
• Coordinate cross-functional teams and ensure timely delivery against agreed objectives.

Governance Management & Process Transformation

• Establish operating cadence for the P2P sub-teams (Sourcing, Purchasing, Costing, Fin Ops): weekly/biweekly syncs, escalation flow, OKR tracking and initiative (including AI) prioritisation
• Drive SOP governance, process compliance monitoring, and continuous governance improvement.
• Develop and maintain standard category & item catalogue to reduce sourcing cycle time for routine requests
• Own process compliance and conformance across all Finance and Procurement sub-teams
• Design, maintain, and update SOPs for all pillars align with HQ policy
• Identify and scope automation and AI-enabled solutions to improve productivity, visibility, and decision-making.

Performance Management & Business Insights

• Design and implement KPI framework across all P2P sub-teams, set up review mechanisms.
• Own the monthly consolidated KPI review report for leadership, synthesizing performance with trend analysis and action recommendations
• Provide strategic recommendations to leadership based on business insights and performance trends.

Team management

• Manage and develop direct reports, providing clear project direction, regular feedback, and growth opportunities aligned to each person's strengths
• Coach team members from individual contributors to structured thinkers - able to translate data into insights and insights into recommendations

• 4-7 years of experience in Business Planning, Internal Audit, PMO or Governance, Business Consulting, or related fields, with experience translating recommendations into operational reality
• Analytical skills: Able to independently analyze operational and financial data, performance, process efficiency break down ambiguous problems and translate findings into actionable recommendations
• Governance & PMO foundation: Experience building or operating governance processes: review mechanisms, SOP management, compliance monitoring and PMO fundamentals: milestone tracking, risk identification, and escalation processes across cross-functional teams
• Process QA/QC & compliance monitoring: Demonstrated ability to design and run process quality checks, able to define what good looks like for a process, set compliance criteria, and catch deviations before they become recurring issues
• Team management: Proven ability to direct and develop junior-to-mid-level team members
• Stakeholder influence & cross-functional alignment: Demonstrated ability to drive process adoption and compliance across teams that do not report to this role. Comfortable giving feedback upward and sideways without creating friction.