ROLE MISSION
Reporting directly to Local ICT Manager. The Service Desk specialist will work directly with users from various departments, delivering technical support and customer service by efficiently resolving IT-related issues. This role serves as the frontline of IT support, providing timely assistance, maintaining system integrity, and fostering a culture of continuous improvement and user satisfaction.
KEY RESPONSIBILITIES
- Act as the first point of contact for all IT service requests and incidents.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate complex problems to appropriate teams while maintaining ownership and communication.
- Ensure accurate documentation of issues, solutions, and user interactions in the ticketing system.
- Contribute to knowledge base articles and user guides to empower self-service and reduce recurring issues.
- Support onboarding/offboarding processes, including account setup and device provisioning.
- Maintain a high level of professionalism, empathy, and technical expertise in all interactions.
QUALIFICATIONS/REQUIREMENTS
- Bachelor's degree in IT, computer engineering, software engineering, computer science or equivalent
- Around 02 years of experience in IT Service Desk
- Understanding all components of a pc and how all those components are working together
- Understanding all component of the laser printer and how it works
- Good at windows 10/11, Ubuntu is a plus
- Have working experience with Azure and Intune management
- Basic knowledge of active directory, DHCP, DNS
- Basic knowledge in networking: Lan/VLan, WAN, VPN
BENEFITS:
- Working day: from Monday to Friday (08:00 AM- 4:30 PM), One Smart working day per week.
- Salary and Allowance: Competitive.
- Incentive, Reward and Bonus: Outstanding employee award with attractive bonus, semi-annual KPI reward, Long term incentive for key positions and Annual bonus.
- Company's labor policy completely pursuant to Vietnam labor legislation: working conditions, social & health insurance paid based on gross salary.
- Mobility: Global mobility program in US and/or Italy.
- Benefits: Free meals (Breakfast & Lunch), transportation allowances, accident insurance 24x24, premium health care insurance. including dependents; gifts for Vietnam national days, scholarship for children of employees.
- Exciting leisure: Sport activities, corporate parties, company trip once a year, monthly teambuilding.
