Please note that the job is on-site in Dubai, relocation is a must (company sponsor)
Job Summary:
We are seeking a highly motivated IT Support Engineer to join our global IT operations. You will be responsible for provisioning, maintaining, and troubleshooting accounts, systems, and devices for our international subsidiaries. The role requires strong collaboration with local IT teams in different countries to standardize IT policies and resolve system-related issues. This is a full-time position based in Dubai and requires relocation.
Key Responsibilities:
- Provision and manage accounts and tools including Google Workspace (Gmail), Jira, Confluence, GitHub, and other platforms for subsidiaries.
- Remotely manage macOS and Windows devices via MDM tools (Jamf, Intune, Kandji, etc.).
- Collaborate closely with IT teams of each subsidiary to align on configuration, support end-user issues, and enforce policies.
- Deploy and maintain endpoint device policies including encryption, firewall, anti-virus, and password rules.
- Support requests related to software installation, account access, hardware configuration, and security compliance.
- Track, log, and improve IT support processes using a ticketing system like Jira Service Management.
Job Requirements:
- Only candidates based in Dubai or willing to relocate full-time will be considered.
- 13 years of experience in IT support or system administration.
- Familiarity with Google Workspace, Jira, GitHub, VPN, and both macOS and Windows environments.
- Hands-on experience with at least one MDM system (Jamf, Intune, Kandji, etc.).
- Strong logical thinking, proactive attitude, and team collaboration skills.
- Ability to read and write technical documentation in English
- Preferred the candiate who can communicate in Vietnamese Language
What we offer:
- Competitive Compensation: Enjoy a salary package tailored to your skills and experience, along with performance-based bonuses.
- Comprehensive Benefits: We support your well-being with accommodation, meal allowances, and assistance with work visa processing.
- Work-Life Balance: Unwind with generous holiday and New Year bonuses.
- Top-Tier Equipment: Stay productive with the latest tools, including a MacBook and iPhone.
- Thriving Culture: Immerse yourself in a dynamic, inclusive work environment that fosters growth.
