We are- iTechwx, established in mid-2022, with 1300 employees across 4 offices within Ho Chi Minh City and Hanoi. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 5 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365, and KM360.
OVERVIEW
As an HR Manager at iTechwx, you will take ownership of key human resources operations and play a crucial role in shaping the company's people strategy and culture.
You will oversee Employee Relations, Learning & Development, Compensation & Benefits, and HR Systems & Analytics, ensuring compliance, engagement, and alignment with business goals.
This role requires a strategic, hands-on professional who understands the dynamics of the IT outsourcing or technology service industry and can translate business priorities into impactful people initiatives. You will lead a capable HR team and collaborate closely with other departments to drive organizational effectiveness and sustainable growth.
RESPONSIBILITIES
1. HR Strategy & Leadership
- Develop and execute HR strategies aligned with company goals and culture.
- Provide strategic counsel to management on workforce planning, employee engagement and talent retention.
- Act as a key advisor in leadership discussions regarding organizational development and structure.
2. Employee Relations & Compliance
- Ensure full compliance with Vietnamese labor laws and company policies.
- Manage employee relations, including conflict resolution, disciplinary actions, and workplace communication.
- Build effective partnerships with labor authorities and external agencies.
- Regularly review and update HR policies, procedures, and documentation.
3. Compensation, Benefits & HR Systems
- Oversee compensation structure, benefits programs, and payroll coordination to ensure market competitiveness and internal equity.
- Manage HR data systems and analytics for headcount, turnover, and performance tracking.
- Use insights from HR metrics to propose data-driven HR solutions and improvements.
4. Talent Performance & Development
- Lead and manage the performance management framework to ensure fair and consistent evaluation across teams.
- Partner with department heads to set performance standards and KPIs aligned with business objectives.
- Provide guidance to managers on performance reviews, feedback, and improvement plans.
- Analyze performance data to identify trends, strengths, and development needs across the organization.
- Oversee Learning & Development initiatives to address identified capability gaps, including training needs assessment, learning program design, and effectiveness evaluation.
- Foster a culture of continuous learning and growth by implementing relevant L&D programs aligned with company strategy.
5. Employee Engagement & Culture
- Lead initiatives to enhance employee satisfaction, well-being, and retention.
- Collaborate cross-functionally to embed company values and culture into daily operations.
- Partner with the Employer Branding and Recruitment teams to strengthen employee experience and internal communication.
REQUIREMENTS:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum 3 years of experience as an HR Manager (or equivalent role) in an IT outsourcing or service-based company, managing 5001,000 employees.
- Strong knowledge of Vietnamese labor laws and HR best practices.
- Proven ability to manage C&B, employee relations, performance, and L&D programs effectively.
- Solid understanding of the IT industry's workforce dynamics and processes.
- Strong leadership, communication, and stakeholder management skills.
- Fluent in English (both written and spoken).
Preferred:
- Experience in technology or BPO companies.
- Strategic mindset with the ability to balance business needs and people's priorities.
- Chinese language proficiency is a plus.
WHY US
- Competitive salary
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.
Working time: 9:00 AM 6:00 PM, Mon to Fri
Working location: 12th Floor, Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., Ho Chi Minh City, Vietnam.
