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Helpdesk Engineer - Corporate IT, Shopee

Shopee

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3-5 Years
2 months ago
21 Viewed
0 Applied

Job Description

Job Description:

  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
  • Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory, and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security, and antivirus tools
  • Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring, and reports


Requirements:

  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • Minimum 3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points is a plus
  • Competent at documenting standard operating procedures and knowledge articles
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
  • Enthusiastic and willing to learn in a fluid and fast-paced environment
  • Passionate about IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills
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Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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Last Updated: 19-06-2024 06:52:30 PM
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