JOB DESCRIPTION
Provision of Housekeeping Services
- Responsible for the efficient day to day running of the Housekeeping Dept.
- Prepare work schedule and allocation of work to Supervisors and staff.
- Brief Supervisors and staff before they start to work everyday.
- Ensure adequate supplies of chemicals, replacement stocks, stationary and guest supplies on hand.
- Ensure assigned areas are clean and maintained at high standard
Maintain service Apartment Standard
- Make frequent checks and inspection on the floors, Public Area.
- Ensure all Housekeeping's Supervisors follow rostered working times.
- Responsible for the condition and maintenance of Apartments and other areas of the Sedona.
- Ensure all special/arrangement for Apartments requirement are prepared.
Ensure the effective running of the department
- Coordinate the Housekeeping Dept's activities and cooperate with other departments in order that the operation runs smoothly and fulfill the organization's objectives.
- Resolve operation problems.
- Oversee the provision training to subordinates.
- Develop good employee relations.
Contribute to overall efficiency of the department
- Report any major damage and repairs required to the Engineer Dept.
- Supervise the Pest Control works.
- Setting and maintaining regular cleaning and maintenance schedules: daily, weekly, monthly, seasonally.
Contribute to the establishment of goodwill with Guest
- Resolve Guest's complaints on department's services.
- Work closely with other departments in meeting Guest's requirements.
Support Administrative work
- Check staff time sheet at month end.
- Training and orientation for new staff.
- Conduct on the job training for staff
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JOB REQUIREMENTS
- Bachelor degree in Hospitality Management, Hotel Management or related fields
- 3-5 years of progressive experience in housekeeping
- Prior experience in luxury serviced apartment or luxury hotels/ resorts is highly desirable
- Strong in Leadership, Quality assurance, Budget management and process improvement
BUSINESS SEGMENT
Real Estate
PLATFORM
Operating Division
