Report to: Director, Agency Planning and Strategic Initiatives
Location: Ho Chi Minh
Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives
Type: Managerial
THE OPPORTUNITY:
We are looking for a Head of Agency Strategy and Transformation who is responsible for leading the Strategy and Transformation team in executing the strategy of the organization, driving cross-functional initiatives, and ensuring the delivery of company projects that enhance customer value, operational efficiency, and distribution performance.
ROLES AND RESPONSIBILITIES:
Strategic Initiatives & Framework
- Define and implement execution plan to drive strategic initiatives and transformation
- Develop frameworks & governance structure that guide priorities and long-term business objectives
Project Management
- Oversee the overall planning, execution, and delivery of cross-functional projects
- Collaborate with relevant stakeholders to ensure timelines and quality standards are met.
Customer Focus
- Lead customer insights, segmentation, and needs-based targeting to enhance value propositions
- Coordinate with relevant functions to define tailor-made propositions for different profiles including existing and prospective customers
Distribution Experience
- Identify pain points throughout the sale process including product, operations and customer service and drive curative actions and improvement plan
- Lead development of digital tools, automated workflows, and technology solutions that improve sales processes and customer engagement
- Identify opportunities to streamline operations and enhance productivity through digital innovation
Market Insights
- Oversee the collection, analysis, and dissemination of market intelligence, competitive insights, and industry trends.
- Identify emerging trends, risks, and opportunities to inform strategic decision-making.
JOB REQUIREMENTS:
- Experience: 8+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus).
- Demonstrated ability to lead cross-functional teams and manage stakeholders
- Excellent communication and change management skills
- Project management skills with attention to details
- Creative and open mindset with proactive attitude.
