What We Offer
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
Position Overview
The ideal candidate should have a flexible and agile mindset as he/she will need to manage several activities relating to Service Delivery of Payreto's clients. He / she needs to have innate curiosity and could display ability and passion to learn complex ideas. As an Operations Manager – AML Compliance and Transaction Monitoring for the Payreto Group, you are expected to provide operational support to selected Payreto's clients.
WHAT WILL YOU DO
Service Delivery and Operations Management
- Ensures that all client Key Performance Indicators (KPIs) are met or exceed expectations
- Ensures that regulatory and non-regulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc
- Ensures that all client related processes as well as task updates are followed by the team;
- Continuously plan and implement operational improvements
- Anticipates and forecasts internal and external threats that might affect operations / capacity
- Devises data-driven, creative and win-win solutions to mitigate risks or address existing problems
- Creates a prepared and viable succession plan
- Keep employee attrition at a minimum
- Routinely review quality standards
Client Satisfaction and Account Management
- Find win-win solutions in handling client complaints and escalations in a timely manner
- Find win-win solutions in handling client complaints and escalations in a timely manner
- Maintain a good to high NPS score from the clients assigned to you
- Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto
- Exert best efforts to retain clients without compromising Payreto's operations and profitability
- Create and draft contract amendments if necessary
Sales
- Participate in project scoping for potential clients
- Assist in the creation of a profitable proposal for potential clients
- Assist in drafting of contract
- Act as the department's subject matter expert in sales discussions
Product Development
- Actively participate in AML Compliance and Transaction Monitoring product development discussions
- Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space
Project Management
- Assist in the planning and implementation of new client project/s
- Ensure that all project tasks and milestones are accomplished on-time and within budget for the products assigned to you
- Regularly keep all Notion Pages up-to-date under his/her wing
Internal Compliance and Audit
- Implement necessary corrective and/or disciplinary action to team members
- Ensure that Payreto is compliant to all client and Payreto Internal Audit standards
People Management
- Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you
- Regularly coach and mentor direct reports
- Maintain high employee satisfaction and morale
- Participate in the improvement of training to enable employees
- Recruit best candidates for the operations in the recruitment process
- Develop employees to become future leaders for Payreto
- Maintain high employee engagement within the team
Financial Management
- Ensure that all financial KPI targets set by Payreto management are met through your management of operations
- Ensure accurate, complete and on-time generation of client invoices
- Assist Head of Operations in keeping the operations within the company budget
Other Tasks
- Ensure that data is accurately entered and managed within the company's CRM or other sales management system
- Understand the company's goal and purpose so that it will continually enhance the company's performance
- Submit progress reports and ensure accuracy of data
- Assist in adhoc work assigned by immediate supervisor
- Extend work hours when needed
- High quality and reliable operations of projects assigned
- Compliance to Payreto and Client requirements
- Provide leadership
- On time delivery of the output for tasks assigned for the client
- Quality and accuracy of the output for the task assigned
- Efficiency of delivery of the task assigned
- Clear and timely communication and the client
- Adherence to schedules
- Adherence to standards of the field
- Keep yourself up to date with the information and best practices of your field of specialization
WHAT SHOULD YOU HAVE
- Bachelor's degree in Business, Finance, Economics, Legal Management, and Communication
- 5 – 10 yrs experience in subject matter expertise (AML Compliance and Transaction Monitoring, Due Diligence (KYB / KYC, etc.))
- At least 3 yrs. of leadership/management experience
- Must have advanced proficiency in MS Office Suite; experience in G Suite (Google) is a plus
- Proven business acumen and has tenacity to always continue without seeing immediate success (displaying entrepreneurial qualities)
- Has Strong Subject Matter Knowledge (SME) in the Digital Banking, Payments, Remittance Space and would understand a variety of topics
- Very strong verbal and written skills
- Outstanding cognitive, comprehension, and strong analytical skills
- Candidates must have a strong desire to learn more than operations. This is a great opportunity to learn about understanding the commercial impact of the service and product development
- Has an ability to dig deeper on the topics
Shift Schedule
- 2:00 PM - 11:00 PM (GMT +7)
