[HCM] SERVICE PROVIDER LEADER/MANAGER

Early Applicant

3-5 Years

Job Description

Job Description

Manage outsourced staff teams from service providers (IT Operation and Facility teams).
Act as the primary point of contact between client and the service provider.
Organize regular service meetings, address issues, escalate incidents when needed.
Provide emergency response; delegate backup personnel when absent.
Manage outsourced personnel: hiring, training, evaluation, scheduling, performance.
Ensure adherence to clients policies (security, SOP, safety, etc.).
Manage operational data platforms and ensure strict confidentiality.

Requirements

Minimum 3 years of experience in a similar role.
Experience: Must be a full-time employee of the service provider (not subcontractor).
Management Skills: Staff organization, compliance monitoring, task delegation.
Communication Skills: Strong communication across client functions, meetings, reporting.
Language: Vietnamese + fluent English (able to communicate clearly in daily/weekly meetings or as required with regional IT).
Soft Skills: Clear communication, effective teamwork, task organization.

Preferred Qualifications

Compensation

Competitive salary based on capability and job position.
KPI-based performance bonus (quarterly/annual depending on the role).
Annual cash benefit package of 9 million VND on occasions such as Holidays, Tet, and the Corporations Birthday.
Annual salary review based on performance, with potential ad-hoc increases for outstanding achievements.

Benefits

Full Social Insurance contributions and CMC Care health insurance upon signing the official contract.
Paid leave: 12 days/year + 1 additional paid day off on your birthday.
Opportunities to attend professional training programs from basic to advanced.
100% sponsorship for international IT training courses and certifications.
Company laptop/technology devices provided for work.
Young, dynamic, and professional working environment.
Team building activities and diverse cultural engagement programs.
Recognition and awards from CMC Corporation & CMC TS for outstanding contributions (projects, business, management).
Working hours: Monday Friday.

Np n ng tuyn cng vic ny

H & tn bn *

a ch email *

S in thoi *