FWD Summer Internship 2026 - Marketing

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit

About the Program:

The FWD Summer Internship Program offers students and fresh-graduates from all majors an exciting and differentiated experience with FWD Vietnam. The program will also equip you with necessary knowledge and skills in corporate world that will support your career success in the future.

We welcome you as a full-time contributor and an important part of the team where you will:

• Have an opportunity to support in the development of ideas, projects and strategies for the company to pursue the vision of changing the way people feel about insurance.

• Collaborate with team members and stakeholders on how to improve processes and maximize our efficiency.

• Get an inside view of what we do, why we do, and the people that make FWD a great place to work.

We are open opportunities in following functions: Agency, Bancassurance, Corporate Strategy Management, Finance, Information Technology & Operations, Human Resources, Marketing, Governance (including Legal, Compliance & Risk Management), Internal Audit.

Requirements:

• Current 3rd - 4th year students or fresh-graduates from all majors who are available to work full time from June to August.

• Minimum cumulative GPA of 7.0/10 or equivalent.

• Passionate for exploring Life Insurance Industry.

• Good at interpersonal & communication skills in both Vietnamese and English.

• Proficient in Microsoft Office.

• Proactive, willing to learn and grow with can-do attitude.

Recruitment Process:

• Application (15/04/2026 - 20/05/2026)

• HR & Functional Interviews

• Onboarding

You may submit your resume in this link so we can find suitable role in the following departments:

1. Brand & Marketing:

• Brand Campaign Support: Assist in planning, implementing, and monitoring brand initiatives and integrated marketing campaigns.

• Brand Monitoring: Track brand performance and report on campaign effectiveness conduct market, competitor, and customer insights research to support brand strategy.

• Administrative Support: Assist with event organization, vendor management, and internal brand communication tasks.

• Cross-functional Coordination: Collaborate closely with cross-functional teams (Agency, Bancassurance, CX, etc.) to implement projects.

2. Social Media and Digital Marketing:

• Support the Marketing team in implementing content for FWD's social media channels (Facebook, TikTok, internal platforms if any).

• Assist in drafting captions and short content following brand guidelines check basic formatting, spelling, and visuals before posting.

• Help track posting schedules and compile simple performance metrics (engagement, reactions).

• Support administrative and coordination tasks such as preparing documents, checklists, and timelines for marketing activities.

• Assist in communication and progress updates with external partners such as agencies, production vendors

• Participate in internal training sessions to understand the brand, products, and marketing processes.

3. Customer Experience:

• Support drafting and reviewing customer communication materials (email, message content, simple announcements, internal CX updates).

• Assist in coordinating CX initiatives, campaigns, and internal programs to promote customer-centric culture.

• Support organizing CX-related events, workshops, roadshows, or sharing sessions (planning, materials, coordination).

• Support preparation of simple presentations, communication decks, and engagement materials.

• Assist CX team in preparing VOC insights & Report for internal CX initiative

• Provide general support for ongoing CX projects as assigned.

4. Customer Care:

• Support execution of care activities for corporate and individual customers..

• Support Customer Care projects including tracking progress, consolidating information and preparing basic documentation.

• Collect, consolidate and maintain customer care data support daily/monthly reports and dashboards. .

• Support coordination with internal teams and external vendors for customer care activities.

• Perform additional duties as assigned to support the overall customer experience strategy.

• - Implement and support daily assigned tasks related to customer care.