Fulfillment Ops Key Account Management - Operations, Shopee

Shopee

Early Applicant

Posted 22 days ago
Be among the first 10 applicants

2-4 Years

Ho Chi Minh, Vietnam

Internet/E-commerce

Job Description

Job Description:

Coordinate with 3PL (Third-Party Logistics) providers for truck bookings and track routes.
Collaborate with suppliers to allocate pickup dates for inbound shipments, and ensure firmed orders are delivered in full, on time, and error-free.
Handle operational (inbound to outbound) questions/issues from sellers and collaborate with relevant Ops teams to solve the issues
Resolve issues from inbound shipments to outbound orders
Maintain effective communication with 3PL, suppliers, and warehouse personnel.
Collaborate with cross-functional teams to optimize supply chain performance.
Regularly check in with suppliers to maintain good relationships. Represent as the key Shopee contact for their operational questions and concerns.
Actively coordinate with other teams to solve operational issues for suppliers and drive customer satisfaction. Ensure that we can detect early and resolve any concerns from Suppliers related to SM performance quickly and efficiently.
Other projects & Ad-hoc assigned by team lead.

Requirements:

Bachelor's degree in Economics, Business, or Foreign Trade.
At least 2 years of experience in key account management / warehouse coordination, preferably in the e-commerce field or e-commerce department.
Ability to coordinate schedules, resolve constraints and ensure win-win solutions with aligned trade off.
Skilled in problem solving, process management, and reporting, with proficiency in MS Office and Google Workspace.
Strong customer-focused mindset, good attention to detail and highly adaptability in the fast pace e-commerce environment.
Strong communication and negotiation skills, and stakeholder management skills, with acceptable fluency in English (both writing and speaking).
Proven ability to work independently and collaborate effectively with cross-functional teams to deal with constraints.

More Info

Industry:Internet /E-commerce

Function:E-Commerce

Job Type:Permanent Job

Date Posted: 10/09/2025

Job ID: 125911723

Report Job

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Last Updated: 02-10-2025 06:42:01 PM

Home Jobs in Ho Chi Minh Fulfillment Ops Key Account Management - Operations, Shopee

Jobs by Skill - IT