Anton Paar Vietnam is part of the Anton Paar Group, starting in January 2024 as a part of our long-term commitment to the Southeast Asian market. As we plan to further expand the operation onforward, we are currently seeking a proactive and service-oriented Field Service Engineer to join our growing team.
The Field Service Engineer provides on-site and in-house service including preventative maintenance, calibration, installation, and training across all product lines.
Responsibilities:
- Providing technical support to customers via telephone and email.
- Performing on-site troubleshooting, service and repairs.
- Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
- Selling maintenance contracts to customers and creating the Service Contract Quotation in the CRM.
- Performing factory calibrations (ISO 17025, if required).
- Provide on-site training to the customers
- Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
- Taking responsibility for personal warehouse / stock.
- Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
- Attending all necessary Anton Paar service trainings for the relevant product lines.
- This position requires up to 75% travelling time.
Your profile:
- Good communication skills and strong customer service skills are a must for this position.
- This position requires a highly motivated individual that is capable of completing assigned tasks with little to no supervision.
- This position requires a Bachelor's degree in Electric or Mechanical Engineering, Chemistry, Physics, or another technical discipline.
- The ability to work with electronic schematics, test equipment, and tools for repairs is required.
- Must maintain a valid passport.
- Please submit your CV and motivation letter in English language.
What we offer:
Anton Paar Vietnam offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.
Entry:
Immediately
