SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.
Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.
Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.
Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.
Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers.
Requirements:
Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields.
Solid knowledge and understanding of purchasing processes, policy, and systems
Great communication, negotiation and interpersonal skills
Strong problem-solver and detail-oriented
Proficiency in Microsoft Office suite.
Proficient in both English and Thai
Ability to analyze data and make data-driven decisions.
Ability to multitask and prioritize tasks effectively.
Knowledge of warehouse management systems is a plus.
