Executive Floor Agent - Nhân viên L? tân t?ng cao c?p

Accor

Ha Noi, Hanoi

1-3 Years

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Posted 23 hours ago
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Job Description

Job Description

Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
Receive meeting booking information from Executive Floor guests and arrange for guest accordingly.
Be responsible for all issue funds, foreign currencies and all collections in short, for all monies which are handled by a cashier during the shift of a day
Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift.
Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
Register guests promptly ensuring that they are provided with all the necessary information.
Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
Ensure all check out guest folio and account's copies are accompanied by supporting documents, bills, invoices, etc.
Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.
Exchange foreign currency for inhouse Executive guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

Diploma in Tourism/Hospitality Management
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Must be well-presented and professionally groomed at all times

Benefits

Take 2 days off/week
100% social insurance payment based on salary from the first day of work
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

More Info

Job Type:

Permanent Job

Industry:

Hotels /Hospitality /Restaurant

Function:

Hospitality

Employment Type:

Full time

About Company

AccorJob Source: careers.accor.com

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

Job ID: 147949433

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