Event Experience Specialist

M T CNG VIC

1. Xy dng k hoch

• Thu thp thng tin d liu, phn tch nhu cu v hnh vi ca khch hng.
• Nghin cu insight khch hng v ln tng cho cc chng trnh, s kin.
• Xy dng k hoch chng trnh chm sc khch hng nh k (s kin tri n, qu tng khch hng,...) v ngn sch k hoch.
• Tng hp, r sot danh sch khch hng v chun ho thng tin khch hng.
• Xy dng cc ni dung gi khch hng (th welcome, thip chc mng, ...).
• Xy dng v xut iu chnh cc quy trnh, quy nh ca Cng ty ph hp vi hot ng tri nghim khch hng.
• Theo di ngn sch hot ng chm sc khch hng, cp nht v bo co ngn sch hng thng.

2. Thc thi

• Phi hp vi cc n v ni b, agency bn ngoi trong vic trin khai chng trnh, s kin tri nghim khch hng.
• Trc tip trin khai cc chng trnh/s kin ph hp vi tng i tng, phn khc khch hng nhm tng mc hi lng v trung thnh.
• Phi hp vi cc b phn lin quan nhm ci thin cc vn c kh nng nh hng tiu cc n tri nghim khch hng.

3. Kho st v nh gi

• Trin khai cc hot ng kho st khch hng sau mi chng trnh/s kin.
• Phn tch, nh gi hiu qu thc hin v thc hin bo co theo tng chng trnh.
• Bo co cng vic theo tun/thng/qu/nm.
• Thc hin cc cng vic h tr khc theo ch o ca qun l.

YU CU CNG VIC

• N, 27 31 tui, ngoi hnh a nhn;
• Tt nghip H/C chuyn ngnh khi kinh t, qun tr kinh doanh, thng mi, marketing,.;
• >3 nm kinh nghim planning/ t chc s kin ti doanh nghip quy m trn 500 nhn s (u tin >2 nm cc v tr tri nghim khch hng v 3 nm kinh nghim tri nghim nhn vin);
• C kinh nghim lm cc event luxury (khng bt buc) , c kh nng PM ton trnh s kin;
• Trendy, sng to, m cm tt, nhanh nhn, c kh nng kt ni;
• Chi tit, t m, tinh t;
• Nng lng, tch cc, quyt lit;
• u tin nu c Ngoi ng (khng bt buc).

QUYN LI CNG VIC

i ng (lng, thng, review lng):

Mc lng cng hp dn up to 22M + KPI thng/qu/nm ly k + phc li L tt

K Hp ng lao ng, ng bo him y , ngh 12 ngy php nm, cc ngy L, Tt theo quy nh

Xt thng v xt tng lng 2 ln/ nm

C ch lng 3 vng thu nhp, c thng KPI thng v phc li khc

c tham gia cc kha hun luyn, o to nng cao k nng, nghip v ca CMC cng nh cc hng cng ngh ln nh Microsoft, IBM, Google ...

Bo him chm sc sc khe PJICO (iu tr ni tr v ngoi tr) dnh cho nhn vin

Cc ngy ngh l tt theo quy nh ca nh nc v c thng theo quy nh ca cng ty

C hi pht trin:

C hi c lm vic ti cng ty cng ngh vin thng hng u Vit Nam (Top 4)

C hi lm vic vi tp khch hng vin thng hng u th gii

C hi c tip cn, o su nhng cng ngh mi nht, tin tin nht vi tp khch hng a ngnh v nhng d n siu khng

c dn dt, h tr bi team lead/chuyn gia u t, u ngnh trong lnh vc

c ng h, trao quyn cho nhng kin sng to v t ph

MI TRNG LM VIC

Lm vic 5 ngy/tun (khong 44h/tun), ngh th 7, Ch Nht

Mi trng lm vic tr, nng ng, sng to, cng bng, k lut

Vn phng xanh, t tiu chun quc t

Tham gia gn kt vi tp th, t chc vi cc hot ng team building th v, cc clb chy v bng, esport,...cc party lin hoan ca Cng ty (sinh nht, l Tt,...)

Ch chm sc y t c bit cho CBNV