Duty Manager - Qu?n lý tr?c ca

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies

Team Management

• Identify and develop team members with potential
• Constantly monitor team members appearance, attitude and degree of professionalism
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the Management of the Hotel

• Diploma in Tourism/Hospitality Management
• Minimum 2 year of relevant experience
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Good working knowledge of MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and training skills
• Good communication skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities