Director of Revenue Management

BASIC FUNCTION:

This strategic leadership role is responsible for overseeing and directing the Revenue Management function for the new opening property Centara Hotel & Residences Van Don.

The ideal candidate will possess strong analytical capabilities, strategic thinking, and a deep understanding of market dynamics to optimize revenue performance across all segments.

Proficiency in Vietnamese language would be an advantage.

DUTIES AND RESPONSIBILITIES:

Revenue Management:

1. Lead the Revenue Management function for new opening property, ensuring that the property and all parties concerned have an understanding of the levers that drive their business, and that Revenue Management is being properly executed on property with your guidance and support.
2. Develop and implement the required policies and procedures that govern the operations of the Revenue Management function.
3. Ensure that Revenue Management and distribution strategies are aligned and as the functional leader, this role is responsible for driving and maintaining a close and effective alignment of Distribution and Revenue Management activities with sales and leadership colleagues across the CHR group.

Distribution:

1. Maintain and participate in distribution function within CHR, including the technical set up and skill set development at a property for all users of RM systems.
2. Ensure CHR distribution strategy correlates with overall company direction and is appropriate to geographic source markets.
3. Ensure that hotel revenue delivery through our distribution channels is maximized, depending on business mix and company strategy.
4. Work closely with CHR IT and Amadeus Helpdesk to ensure effective technical support for all users and that RMS is working as effectively as possible.

Competency Matrix:

1. Commercial Perspective. Has a good appreciation of the business world and understands how his/hers professional function supports the overall needs of the business. Always maintains an Entrepreneurial outlook.
2. Builds Competitive Advantage. Aligns practices with business strategy, demonstrates financial acumen, manages and redesigns processes for optimum value. Arranges all data collection and analysis activities for the purpose of making customer focused business decisions.
3. Data Processing. Quick and accurate when evaluating verbal and numerical information. Can draw accurate business conclusions from disparate pieces of information.

Personal Competencies:

1. Integrity. Demonstrates honesty, reliability, ethics & professionalism.
2. Self Confidence. Handles difficult situations with poise and self-assurance. Calm and controlled under pressure. Resilient in the face of setbacks. Surrounds self with quality people and valuates their opinions.
3. Self Motivation. Wants to have an impact on the success of the business and is willing to let work issues impact on personal activities & time when necessary.

Interpersonal Competencies:

1. Professional Interaction. Able to interact confidently with a wide range of people
2. Adapting easily to different cultures and personalities. Develops network of contacts. Sensitive and diplomatic in difficult situations.
3. Fosters Teamwork. Works collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promotes collaboration and teamwork in others.
4. Leads by Example. Fosters a common vision. Agrees and sets realistic goals with team.
5. Works through others, empowering them to take responsibility for implementation of activities while coaching and guiding. Reacts quickly to under-performance.
6. Influencing & Communicating. Able to build support for Change. Open, honest & clear when communicating key messages. Able to persuade others by logical argument, clear presentation of facts and personal style. Able to produce sufficient and fluent written documents.