Desktop Support Specialist

We currently have an urgent requirement for 2 Technical Service Agents in Vietnam, with an expected start date of 15th September 2025. Please find the details below for your reference:

Requirement Details:

Position: Technical Service Agent

Quantity: 2 Resources

Duration: 3 Months

Job Description & Key Competencies:

24 years experience (L1 / L1.5 Technical Skills)

Expertise in inbound call handling & Service Desk process knowledge

Ability to resolve issues through KB articles (First Call Resolution)

Proficiency in English & Vietnamese (written and spoken)

Flexibility to work in a 24x7 environment

Strong communication & coordination skills

3 to 4 years of Prior Experience

Good to Have:

Experience with Service Management tools & ticketing systems

Responsibilities:

Perform Service Desk Agent activities

Prompt handling of calls, emails, and tickets

Escalation & stakeholder engagement (via email, chat tools)

Provide First Call Resolution using knowledge base