Data Analyst

We are seeking Data Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager.

Responsibility

• Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
• Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
• Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
• Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance;
• Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
• Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

Key skills and experience

• University Degree, ideally in a relevant degree such as data analyst or similar;
• Minimum of 1 year of proven experience in a relevant position;
• Proficient in English communication;
• Demonstrated ability to create and analyze quality reports;
• Advanced knowledge in real time management analysis with strong decision making skills;
• Content Moderation familiarity is a plus;
• Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
• Intermediate knowledge in performing root cause analysis;
• Highly proficient in using MS Excel;
• Impeccable attention to detail;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

• Attractive salary and bonus;
• Insurance covered by the company after the probation;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Fantastic internal events;
• Paid leave (12 days/year).

2. Working Environment

• We work 40 hours per week;
• International, fun and professional working environment;
• Modern hardware provided by the company (laptop, monitor, etc.)
• No dress code;
• Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities