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Shopee

CX Efficiency and Operations Manager (SPX Express)

Shopee
Vietnam
3-5 Years
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  • Posted a month ago
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Job Description

Job Description:

  • Monitor CX efficiency matrices (E2E resolution time Backlog agent productivity AR)
  • Work with internal stakeholders within CS and SPX to improve efficiency & quality
  • Support workforce short / mid-term planning against volume forecasts and key change milestones
  • Support process improvement SOP development across SPX CX
  • Assist in delivering key analyses and P0 projects
  • Routinely provide management report on operational and strategic KPIs
  • Performs other related duties as assigned

Requirements:

  • Bachelor's degree in logistics, supply chain management, business administration, or a related field.
  • 3-5 years of experience in Project management and /or process improvement roles
  • Excellent communication skills as this role will require collaboration and alignment with multiple teams
  • Self-driven and good leadership skills to facilitate cross functional interactions
  • Strong analytical skills to conduct data-driven decisions
  • Be creative in problem-solving
  • Proficient in Excel and PowerPoint

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Logistics/Supply Chain Management
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 114000201

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Last Updated: 01-04-2026 05:37:45 PM
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