CX Efficiency and Operations Manager (SPX Express)

Shopee

Early Applicant

Posted 17 days ago
Be among the first 10 applicants

3-5 Years

Vietnam

Internet/E-commerce

Job Description

Job Description:

Monitor CX efficiency matrices (E2E resolution time Backlog agent productivity AR)
Work with internal stakeholders within CS and SPX to improve efficiency & quality
Support workforce short / mid-term planning against volume forecasts and key change milestones
Support process improvement SOP development across SPX CX
Assist in delivering key analyses and P0 projects
Routinely provide management report on operational and strategic KPIs
Performs other related duties as assigned

Requirements:

Bachelor's degree in logistics, supply chain management, business administration, or a related field.
3-5 years of experience in Project management and /or process improvement roles
Excellent communication skills as this role will require collaboration and alignment with multiple teams
Self-driven and good leadership skills to facilitate cross functional interactions
Strong analytical skills to conduct data-driven decisions
Be creative in problem-solving
Proficient in Excel and PowerPoint

More Info

Industry:Internet /E-commerce

Function:Logistics/Supply Chain Management

Job Type:Permanent Job

Date Posted: 19/05/2025

Job ID: 114000201

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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