Overall Job Purposes
. Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required.
Main Tasks & Key Responsibilities:
. Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.
. Develop and execute customer Standard Operating Procedures (SOPs).
. Ensure all documents are complete and correct before proceeding with customs clearance.
. Prepare and process import and export declarations according to current customs regulations.
. Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the Team Leader or Trade Compliance Manager when needed.
. Arrange appropriate trucking plans.
. Manage supplier performance for all required services.
. Ensure all timestamps and milestones are updated correctly and on time.
. Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).
. Manage files in the DHL Global Forwarding's operational system end-to-end (from file creation and document upload to billing and file closure).
. Ensure customs and transportation documents (Proof Of Delivery, etc.) are archived properly as per internal requirements.
. Perform required post audits.
. Prepare necessary internal and customer reports.
. Participate in or lead continuous improvement projects.
Qualifications:
. Compliance and continuous improvement mindset.
. Strong attention to detail and accuracy.
. Open-minded attitude.
. Good teamwork spirit.
. Ability to work under pressure and meet tight deadlines.
. Proven experience in customs brokerage, import/export operations, domestic transportation, or a si milar role.
. Customs brokerage license (is a plus).
. Strong communication and problem-solving skills.
. High degree of written, verbal, and organizational skills.
. Proficient in English, especially in writing and speaking
Working Location: Etown Building, No. 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City
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