1/ Overall Job Purposes

Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required.

2/ Main Tasks & Key Responsibilities

Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.
Develop and execute customer Standard Operating Procedures (SOPs).
Ensure all documents are complete and correct before proceeding with customs clearance.
Prepare and process import and export declarations according to current customs regulations.
Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the Team Leader or Trade Compliance Manager when needed.
Arrange appropriate trucking plans.
Manage supplier performance for all required services.
Ensure all timestamps and milestones are updated correctly and on time.
Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).
Manage files in the DHL Global Forwarding's operational system end-to-end (from file creation and document upload to billing and file closure).
Ensure customs and transportation documents (Proof Of Delivery, etc.) are archived properly as per internal requirements.
Perform required post audits.
Prepare necessary internal and customer reports.
Participate in or lead continuous improvement projects.

3/ Qualifications

Compliance and continuous improvement mindset.
Strong attention to detail and accuracy.
Open-minded attitude.
Good teamwork spirit.
Ability to work under pressure and meet tight deadlines.
Proven experience in customs brokerage, import/export operations, domestic transportation, or a similar role.
Customs brokerage license (is a plus).
Strong communication and problem-solving skills.
High degree of written, verbal, and organizational skills.
Proficient in English, especially in writing and speaking.

4/ Working Location: 11th Floor, e.Town 2 Building, No. 364 Cong Hoa Street, Tan Binh Ward, HCMC

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Customs Clearance Documentation Specialist - HCMC