We are- iTechwx, established in mid-2022, with 1300 employees across 4 offices within Ho Chi Minh City and Hanoi. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 5 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365, and KM360.
Responsibilities
- Reviews issues and contacts customers to understand issues.
- Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Qualifications
- Proficient in Japanese (4 skills) (Advanced level) (must have N1, N2 cert)
- Can understand English technical documents, and have basic English conversation skills
- Willing to work during Tet and holidays (with a salary up to four times the normal rate)
- Customer service mindset
Benefits:
- Salary offer: up to 30mil Gross (depending on qualifications and experience)
- 90% contribution of the gross salary to social insurance.
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Working time: 7:00 AM – 4:00 PM, 5 shifts/week, 2 non-fixed days off.
Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
Apply: [Confidential Information]
