Job scopeWe are looking for fluent Japanese-speaking Technical Support Engineers to join our team supporting Microsoft Dynamics 365 customers. This role is ideal for individuals passionate about technology, problem-solving, and providing excellent customer service.
- Communicate with Japanese-speaking customers to understand technical issues.
- Ensure customers stay informed as to the status/solution of their issue.
- Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolve or escalate multiple and varied customer issues. Document technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problem
Job requirement- Proficient in Japanese (4 skills) (Advanced - N1, N2 cert is preferred)
- Can understand English technical document, and have basic English conversation skills
- Willing to work during Tet and holidays (with a salary up to four times the normal rate)
- Customer service mindset
Job benefit- Competitive salary depending on experience
- 90% contribution of the gross salary to social insurance from the company side
- Full salary during the probationary period
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
