Description
This Part-Time Customer Support Agent will be responsible for delivering exceptional email support to customers globally, managing a wide range of customer queries. Key responsibilities include answering both straightforward and complex questions promptly, troubleshooting issues, accurately replicating customer experiences for problem analysis, and escalating queries when necessary. This role requires demonstrated excellence in customer service.
Key Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Meet personal/team targets.
- Keep records of issues/problems for further investigation by functional teams.
- Follow communication procedures, guidelines, and policies.
- Work with managers on customer feedback.
Qualifications
- English B1 - Oral and written comprehension
- Good computer skills (familiar with MS Office & Google applications).
- Familiar with smartphones/ mobile devices/mobile applications.
- Excellent interpersonal skills.
- Attention to detail and desire to learn.
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Flexible and adaptable to new changes.
- College students and freshmen are preferable.
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
