This Part-Time Customer Support Agent will be responsible for delivering exceptional email support to customers globally, managing a wide range of customer queries. Key responsibilities include answering both straightforward and complex questions promptly, troubleshooting issues, accurately replicating customer experiences for problem analysis, and escalating queries when necessary. This role requires demonstrated excellence in customer service.
Key Responsibilities:
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Meet personal/team targets.
- Keep records of issues/problems for further investigation by functional teams.
- Follow communication procedures, guidelines, and policies.
- Work with managers on customer feedback.
Qualifications:
- English B1 - Oral and written comprehension
- Good computer skills (familiar with MS Office & Google applications).
- Familiar with smartphones/ mobile devices/mobile applications.
- Excellent interpersonal skills.
- Attention to detail and desire to learn.
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Flexible and adaptable to new changes.
- College students and freshmen are preferable.
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
