GreenNode, a member of VNG Group, is a leading AI Cloud infrastructure provider offering a comprehensive Cloud & AI ecosystem — from Infrastructure-as-a-Service (vServer, vNetwork, vStorage) and Platform-as-a-Service (VKS – Kubernetes, vDB, vMonitor, etc.) to advanced AI Stack services including AI Platform, AI Gateway, and VectorDB. Our mission is to empower businesses on their digital transformation journey through robust, scalable, Cloud-native solutions built for AI.
The Opportunity
We're looking for a Customer Success Executive to join our growing team. In this role, you'll take ownership of the full customer lifecycle on our Cloud & AI platform — driving successful onboarding, maximizing product adoption, and building long-term partnerships that deliver measurable value.
You'll serve as the primary bridge between our customers and internal teams — working closely with Sales, Product, and Solution Consulting to ensure every customer gets the most out of GreenNode's platform.
Key Responsibilities
1. Customer Onboarding & Deployment (POC)
- Coordinate cross-functional teams to support customers in planning and deploying GreenNode products and services, ensuring delivery on time and to standard.
- Organize and facilitate effective training sessions for end users and key stakeholders.
- Monitor deployment progress, identify risks early, and drive timely resolution.
- Ensure customers achieve Time-to-Value as quickly as possible.
2. Customer Relationship Management
- Act as the primary Point of Contact between customers and internal departments.
- Conduct regular check-ins to gather feedback and stay ahead of customer needs and concerns.
3. Product Adoption & Value Delivery
- Track and analyze customer product usage data.
- Partner with the consulting team to recommend optimization strategies throughout the customer journey.
- Help customers realize sustained, long-term value from GreenNode services.
4. Issue Management & Support
- Collaborate with Support (24/7), Solution Consulting, and Product teams to resolve customer issues effectively.
- Monitor open issues and ensure timely follow-through.
- Escalate complex cases to the CS Manager when appropriate.
5. Business Reviews & Expansion
- Prepare and participate in Quarterly Business Reviews (QBRs) and Half-Yearly Reviews.
- Work with Sales, Solution Consulting, and Product teams to present roadmaps, introduce new features, and identify upsell/cross-sell opportunities.
- Contribute to the development of customer success case studies.
Requirements
Must-Have:
- Minimum 1–2 years of experience in Customer Success, Account Management, Technical Support, or a related field.
- Fluency in Vietnamese, English, and Chinese (Chinese is required).
- Strong relationship-building and B2B consultative skills.
- Customer-first mindset with a high sense of ownership, strong problem-solving ability, and capacity to multitask.
- Proficiency in Excel, PowerPoint, and basic CRM tools.
Nice to Have:
- Experience working with Cloud, AI, or SaaS customers.
- Foundational understanding of Cloud Computing and technology product architecture.
- Experience organizing training sessions or supporting project deployments.
