GreenNode, a member of VNG Group, is a leading AI Cloud infrastructure provider offering a comprehensive Cloud & AI ecosystem — from Infrastructure-as-a-Service (vServer, vNetwork, vStorage) and Platform-as-a-Service (VKS – Kubernetes, vDB, vMonitor, etc.) to advanced AI Stack services including AI Platform, AI Gateway, and VectorDB. Our mission is to empower businesses on their digital transformation journey through robust, scalable, Cloud-native solutions built for AI.

The Opportunity

We're looking for a Customer Success Executive to join our growing team. In this role, you'll take ownership of the full customer lifecycle on our Cloud & AI platform — driving successful onboarding, maximizing product adoption, and building long-term partnerships that deliver measurable value.

You'll serve as the primary bridge between our customers and internal teams — working closely with Sales, Product, and Solution Consulting to ensure every customer gets the most out of GreenNode's platform.

Key Responsibilities

1. Customer Onboarding & Deployment (POC)

Coordinate cross-functional teams to support customers in planning and deploying GreenNode products and services, ensuring delivery on time and to standard.
Organize and facilitate effective training sessions for end users and key stakeholders.
Monitor deployment progress, identify risks early, and drive timely resolution.
Ensure customers achieve Time-to-Value as quickly as possible.

2. Customer Relationship Management

Act as the primary Point of Contact between customers and internal departments.
Conduct regular check-ins to gather feedback and stay ahead of customer needs and concerns.

3. Product Adoption & Value Delivery

Track and analyze customer product usage data.
Partner with the consulting team to recommend optimization strategies throughout the customer journey.
Help customers realize sustained, long-term value from GreenNode services.

4. Issue Management & Support

Collaborate with Support (24/7), Solution Consulting, and Product teams to resolve customer issues effectively.
Monitor open issues and ensure timely follow-through.
Escalate complex cases to the CS Manager when appropriate.

5. Business Reviews & Expansion

Prepare and participate in Quarterly Business Reviews (QBRs) and Half-Yearly Reviews.
Work with Sales, Solution Consulting, and Product teams to present roadmaps, introduce new features, and identify upsell/cross-sell opportunities.
Contribute to the development of customer success case studies

Requirements

Must-Have:

Minimum 1–2 years of experience in Customer Success, Account Management, Technical Support, or a related field.
Fluency in Vietnamese, English, and Chinese (Chinese is required).
Strong relationship-building and B2B consultative skills.
Customer-first mindset with a high sense of ownership, strong problem-solving ability, and capacity to multitask.
Proficiency in Excel, PowerPoint, and basic CRM tools.

Nice to Have:

Experience working with Cloud, AI, or SaaS customers.
Foundational understanding of Cloud Computing and technology product architecture.
Experience organizing training sessions or supporting project deployments

Customer Success Executive (Chinese)