Customer Success Executive

You will serve as a key bridge between Easy AI and our customers, ensuring a seamless experience from project initiation through deployment and ongoing operation.

• Post-sales project operations and support: Configure systems, standardize data, and ensure projects go live on schedule.
• Issue coordination and resolution: Work closely with cross-functional teams, particularly the technical team, to address customer concerns and resolve issues effectively.
• Product guidance and consultation: Ensure customers fully understand our products, services, warranty policies, and best practices for usage.
• Customer relationship management: Monitor customer activities on the platform, proactively provide support, enhance customer satisfaction, and foster long-term engagement.
• Conduct periodic customer satisfaction surveys, track customer success metrics, and gather feedback to improve product and service quality.
• Perform other duties as assigned by management.

• Minimum 6 months to 1 year of experience in Customer Service, Customer Success, Customer Support, or related roles within the technology, SaaS, e-commerce, or service industries.
• Candidates with experience working with technology products, software, SaaS platforms, or collaborating directly with technical teams during implementation and customer support are highly preferred.
• Willingness to leverage Artificial Intelligence (AI) tools to improve productivity and optimize work efficiency.
• Strong communication and interpersonal skills, with the ability to handle challenging customer situations professionally.
• Proficient in Microsoft Office applications.
• Customer-oriented mindset with a proactive attitude, strong sense of responsibility, and commitment to service quality and user experience.
• Ability to work independently as well as collaboratively within a team.
• Own a personal laptop for work purposes.

• Salary:VND 9,000,000 - 11,000,000/month.
• Salary review twice per year.
• Opportunity to work with senior-level stakeholders from enterprise clients, including Directors, Department Heads, and Managers, while supporting the Sales team in developing customer projects.
• Transparent salary, bonus, and allowance policies.
• Full compliance with labor regulations, including Probationary Contract, Labor Contract, and Social Insurance contributions.
• Dynamic, professional, and positive working environment.
• Participation in company activities such as Year-End Party, Company Trips, Team Building events, AI Hackathons, and more. 

• Work Location: 210 Bui Van Ba Street, Tan Thuan Ward, Ho Chi Minh City, Vietnam
• Working Hours: Monday to Friday
• Employment Type: Full-time