Customer Success Consultant

M t cng vic:

- Ch ng tm kim, m rng tp khch hng. (Sn phm: Hng ho phi sinh - Commodities)

- Tip nhn data t Team Leader, gi in tm hiu, phn tch nhu cu u t ca khch hng v t vn sn phm ti chnh theo nhu cu ca khch hng.

- Hng dn khch hng m ti khon, k qu; cung cp ti liu, video, hng dn v hp ng hng ho, n by, margin,....

- Chm soc, quan ly tai khoan giao dich cua khach hang.

- Cp nht thng tin phn tich, t vn chin lc u t cho khach hang.

- Theo di, h tr v chm sc khch hng tim nng t khu t vn n cht hp ng;

- X l nhanh chng nhng phn hi t pha khch hng.

- Tham gia cc bui livestream, training, hng dn KH trn cc nn tng Social.

Yu cu cng vic:

- C am m lm vic trong lnh vc ti chnh, chng khon, kin thc c Anfin lo.

- Tt nghip cao ng/ i hc chuyn ngnh Ngn hng, Ti chnh, Kinh t.hoc cc ngnh tng ng.

- K nng giao tip tt qua in thoi, m phn, thuyt phc khch hng.

- Tnh cch ha ng, thn thin, bit lng nghe.

- c bit, tuyn thng nu bn c kinh nghim trong mng chm sc khch hng, telesales, sales, t vn,....

- C laptop c nhn lm vic.

- Khng c kinh nghim s c o to bi bn t u.

Phc li:

- Thu nhp = Lng c bn 6tr5 + Ph cp + Thng hoa hng (50-70%/ doanh thu)

- Thi gian lam vic tai vn phong t Th 2 n Th 6.

- Lng thng 13.

- Review performance hng qu.

- Tham gia y u ch BHXH, BHYT, BHTN theo quy inh cua phap lut.

- Goi BH sc khoe cao cp cua Bao Vit.

- H tr khu hao laptop c nhn.

- Cng ty thng xuyn co cac s kin vao cac ngay l tt nh 8/3, 20/10, giang sinh, du lich hang nm, ngay kt ni tp th, tic cui nm,..

- 17 ngay phep bao gm 12 ngay phep nm va 5 ngay phep bnh hng 100% lng.

- Kham sc khoe inh ky hang nm.

- c ao tao va cp nht kin thc v ti chnh trong qua trinh lam vic.

- C i phn tch k thut h tr phn tch th trng ti chnh.

- C hi thng tin da trn hiu sut lam vic hang nm.