What is Azure Authentication
Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem.
Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.
Key Authentication Methods:
- Password-based Authentication Traditional username & password login.
- Multi-FactorAuthentication (MFA) Adds an extra layer of security.
- Passwordless Authentication Uses Windows Hello, FIDO2, or Microsoft Authenticator.
- Certificate-based Authentication (CBA) Uses digital certificates for authentication.
- Single Sign-On (SSO) Allows users to log in once and access multiple apps.
Why It Matters
- Enhances enterprise security and prevents identity-based attacks.
- Protects users against phishing, brute force attacks, and credential theft.
- Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.
You will:
Business management:
- Make sure the team meets MS KPI.
- Make sure the team follows the compliance and security policies.
- Offer non-technical training (including but not limited to business processes, case handling skills, telephone, and email skills, out-of-office processes, leave procedures, and demission procedures) to help the new members to get familiar with the process and tools.
- Review cases daily and find out the problems to make sure customer issues are well resolved.
- Follow up on the progress of each case in time to ensure effective actions are taken.
- Find out the root cause of cases that customers are not satisfied with and do the analysis to make improvement.
- Participate in internal weekly and monthly Business Review Meetings to present operational results and action plans.
- Collect data and create reports to meet business needs.
Managing Collaborative Activities:
- Collaborate on cross-group and cross-product issues by working with resources from other groups to solve customer problems. Help drive cases with the highest priorities by working with managers, engineers, and other stakeholders.
- Work with Microsoft to get effective support on critical and complex issues.
Business Communication:
- Maintain good business relationships with customers.
- Participate in customer-facing business review meetings to gather feedback and resolve issues.
- Drive the negotiation, creation, execution and modification of business processes and procedures.
Our ideal candidates:
- Proficient in English (4 skills)
- Willing to work rotating night shifts.
- At least 2 years of experience in the same role in the BPO industry.
- Excellent team leadership skills, able to unite the team, and help team members maximize their strengths and improve their weaknesses.
- Good process and risk management skills can ensure that the performance of the team is stable and continuously improved.
- Have a sense of community and responsibility, be able to align the policy of team, good at management and communication of employees, and be willing to make additional contributions for the team.
- Excellent presentation skills.
- Excellent customer service awareness.
- Ability to train and mentor, experience in quality monitoring and improvement.
Why us
- Offered salary from 30,000,000 VND GROSS
- 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
- Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance
- Full working equipment will be provided 20 days leave (12 days of annual leave and 8 days of sick leave)
- Annual Health Checkup
- Activities: Birthday party, Employee engagement activities
Location:
HCM: 1st Floor, S4-01 Tower, The Sun Avenue Building, 28 Mai Ch Th St., An Ph Ward, Dist. 2, HCM City.
HN : 8th Floor, Lancaster Luminaire Building, No. 1152 1154 Lang Street, Dong Da Ward, Hanoi City, ng a
Contact: [Confidential Information]
