Customer Service Representative English | Vietnam Based

Resolve Digital Asset Trading Concerns for Global Investors

As a Customer Service Representative, you will provide real-time support to international platform users, assisting with account inquiries, technical troubleshooting, security guidance, and product-related concerns.

This is an excellent opportunity for bilingual professionals seeking remote work in Vietnam while gaining exposure to international financial technology operations. Applicants must have full legal authorization to work in Vietnam at the time of application.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home

Location: Vietnam

Exciting Perks Await!

• Standard Government benefits
• Work-from-home arrangement
• 12 days annual leave
• Career growth opportunities
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• At least 1 year of BPO, customer service, or live chat support experience
• Candidates must currently reside in Vietnam and have the legal right to work locally
• Bachelor's Degree Holder
• Strong English proficiency (written and spoken)
• Strong communication and problem-solving skills

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to the success of the customer service team

About the Client

Our client is a major player in the global financial services space, known for operating at the intersection of technology, security, and digital assets. With a fast-moving international environment and a strong customer-first mindset, they support users worldwide through accessible platforms, responsive service, and continuous innovation. This is a great opportunity to gain exposure to global operations while building a career in a future-forward industry.

Welcome to Emapta Vietnam!

Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta celebrates your unique contributions with compensation packages that mirror your skills and dedication. With over 1,000 global partners favoring the creation of global careers within the country, we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission, and together, we'll create a legacy of success, right here in Vietnam.

#EmaptaEra