Customer Service Representative (English Speaking)

Support global finance clients with clarity, confidence, and real-time solutions.

As a Customer Service Representative, you will handle customer inquiries across email, chat, and phone-resolving account issues, providing product guidance, and ensuring a seamless support experience. You'll play a key role in delivering accurate and timely assistance to clients.

Step into a role where your communication skills help clients navigate account concerns, trading inquiries, and technical issues-while building a global career from home. Kickstart a long-term global career with Emapta, where top 1% talent thrives through international exposure, continuous learning, and meaningful client impact.

Job Overview

Employment type: Full time

Shift: Shifting

Work setup: Permanent Work From Home

Exciting Perks Await!

• Standard Government benefits
• Work from home
• 20 days annual leave
• Career growth opportunities
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Minimum 1 year of customer service experience
• Bachelor's Degree Holder
• Proficiency in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to the success of the customer service team

Empowering smarter financial decisions through secure, modern digital platforms.

Our client is a forward-thinking financial services provider focused on delivering innovative, technology-driven solutions for today's digital economy. They specialize in helping clients navigate financial management and cryptocurrency trading with confidence through secure, intuitive platforms. With a strong emphasis on transparency, security, and customer experience, they continue to build trust in a rapidly evolving financial landscape-making them a compelling partner for both clients and professionals looking to grow in fintech.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Vietnam: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!