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Customer Service Project Manager - SPX Express

spx express
4-6 Years
Ho Chi Minh, Vietnam
  • Posted 3 hours ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Lead and execute cross-functional strategic projects that address key business priorities, enable business growth, and enhance customer and seller experience.
  • Partner with Hub Operations, Fleet, Product, Technology, Commercial, and other relevant functions to align priorities and drive end-to-end project execution.
  • Analyze complex business and service challenges, identify root causes, and design scalable solutions that balance customer experience, operational feasibility, cost, and speed.
  • Translate business challenges into structured project plans with clear objectives, scope, timelines, resource requirements, and measurable success metrics.
  • Lead the implementation of new systems, digital tools, operating models, and standard operating procedures, covering solution design, UAT, pilot, go-live, change management, and post-launch hypercare.
  • Use data and operational insights to build business cases, evaluate project feasibility and ROI, monitor post-implementation performance, and recommend corrective actions.
  • Establish effective project governance, manage risks and dependencies, and keep senior stakeholders aligned on progress, priorities, trade-offs, and key decisions.
  • Drive accountability across project teams and ensure initiatives deliver measurable and sustainable business impact.
  • Lead, coach, and develop team members, ensuring clear ownership, high-quality delivery, and continuous capability building across the project team

Requirements

  • 4-6+ years of experience in PMO, Business Transformation, Operations Excellence, Consulting, Program Management, or related roles.
  • Customer Service experience is not mandatory; candidates from other industries are welcome.
  • Experience leading cross-functional projects from planning through implementation, with clear business outcomes.
  • Strong project management, analytical problem-solving, and stakeholder management skills.
  • Comfortable using data to evaluate options, build business cases, and track project impact.
  • Strong ownership, adaptability, and communication skills in both English and Vietnamese.
  • Experience leading or developing a team, with the ability to set clear expectations, provide coaching, and drive performance.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Project Management
Employment Type:
Full time

About Company

Job ID: 151928637

Last Updated: 04-08-2026 03:20:16 AM
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