Lead and execute cross-functional strategic projects that address key business priorities, enable business growth, and enhance customer and seller experience.
Partner with Hub Operations, Fleet, Product, Technology, Commercial, and other relevant functions to align priorities and drive end-to-end project execution.
Analyze complex business and service challenges, identify root causes, and design scalable solutions that balance customer experience, operational feasibility, cost, and speed.
Translate business challenges into structured project plans with clear objectives, scope, timelines, resource requirements, and measurable success metrics.
Lead the implementation of new systems, digital tools, operating models, and standard operating procedures, covering solution design, UAT, pilot, go-live, change management, and post-launch hypercare.
Use data and operational insights to build business cases, evaluate project feasibility and ROI, monitor post-implementation performance, and recommend corrective actions.
Establish effective project governance, manage risks and dependencies, and keep senior stakeholders aligned on progress, priorities, trade-offs, and key decisions.
Drive accountability across project teams and ensure initiatives deliver measurable and sustainable business impact.

4-6+ years of experience in PMO, Business Transformation, Operations Excellence, Consulting, Program Management, or related roles.
Customer Service experience is not mandatory candidates from other industries are welcome.
Experience leading cross-functional projects from planning through implementation, with clear business outcomes.
Strong project management, analytical problem-solving, and stakeholder management skills.
Comfortable using data to evaluate options, build business cases, and track project impact.
Strong ownership, adaptability, and communication skills in both English and Vietnamese.

Customer Service Project Manager - SPX Express