Customer Service Intern

Sunrise Events Vietnam organizes some of the most well-recognized mass participation sporting events in Vietnam, such as the Techcombank Ho Chi Minh City International Marathon and the VinFast IRONMAN 70.3 Vietnam in Da Nang. We specialize in end-to-end experiences that bring together local governments, corporate partners, and consumers to promote active lifestyles and sports tourism throughout Vietnam.

Covering everything from conceptualization to event day, we have built a track record of delivering large-scale, signature, and multi-year events that have garnered local and international media coverage and recognition, provided value to the communities we serve, and expanded the health and wellness ecosystem in Vietnam.

Our vision: Inspiring 100 million Vietnameses to embrace their full potential through the power of sports and healthy habits

Our mission: Starting with Vietnam, create the most sought-after mass participatory events, expand the health and wellness ecosystem, and deliver transformative and sustainable impact to individuals, businesses, and communities we serve.

Position Title: Customer Service Intern

Type: Full Time/Part time

Reporting to: Customer Service Leader

Location: On-site: HCMC and events locations in Vietnam

Duration: 3 - 6 months

Allowances: 3,500,000 VND per month

Sunrise Events Vietnam (SEV) is recruiting a Customer Service Intern who will be working closely with our Sales Department team to service our Athlete Experience for the SEV portfolio which includes up to 8 calendar events and includes tickets and registration. The role will include delivering a great experience to all our athletes and customers. You will be responsible for taking care of Athlete experience, client management and registration.

Key Responsibilities:

• Respond to customer requests and concerns through various channels for all of SEV&aposs events (Facebook fanpage, email, Zalo, phone call,..).
• Collaborating with other departments to resolve customer issues.
• Executing assigned tasks when needed.
• Handling cases related to category changes, distance changes, refund and direct registrations..
• Collaborating with other departments to resolve customer issues.
• Other task assigned by leader/manager

Skills required:

• Adaptability and flexibility
• Problem-solving abilities
• Teamwork and collaboration
• Willingness to seek feedback

Requirements:

• Fluent in English is a plus
• Experience using AI-powered tools
• Experience as a Customer Service is a plus
• Relevant majors may include organizing events, public relations, marketing, or other customer-facing fields is a plus
• Familiarity with email, MS office (Word, Excel, Powerpoint)
• Willing to work weekends and during events.