About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
- Contract & Pricing Management
- Read and understand USA & Canada service contract filings accurately.
- Offer competitive rates to both external and internal clients based on the existing contract rates.
- Manage space allocation effectively to meet operational and customer requirements.
- Customer Relationship Management
- Build and maintain strong relationships with customers to gain a deep understanding of their needs.
- Communicate proactively with shippers, controlling parties, and internal teams.
- Booking Management
- Receive booking details from shippers and forward them to controlling parties for instruction.
- If instructions come from the controlling party first, contact shippers for cargo status and update accordingly.
- Create quick booking details in CW1
- Obtain booking confirmation with carriers/co-loaders following controlling party instructions.
- Send booking confirmations to shippers for export arrangements.
- Shipment Monitoring & Schedule Control
- Follow up with shippers to ensure cargo is exported as planned. Any changes must be reported to the controlling party for approval.
- Track & Trace shipment routes on carriers websites. If schedules change, double-check with carriers and request space protection.
- Update all concerned parties about schedule changes timely.
- Update CW1 promptly with any schedule modifications.
- Send rolling reports to Person-in-Charge (PIC) when required.
- System Updates
- Upload booking request forms, booking confirmations, and other related documents into CW1.
- Create new organizations in CW1 and update client tariffs accordingly.
- Send FMC filing accurately and on time.
- Hand over job files to the Documentation Team for timely preparation of shipping documents.
- Cross-Functional Coordination
- For EXW, DDU/DAP, and DDP shipments, ensure all required documents are provided to logistics PIC or vendors for: cargo pick-up, customs clearance, and on time closing as per instructions.
- Coordinate with teammates and other departments to ensure smooth handling of business operations.
- Address unforeseen issues promptly and provide solutions.
Other tasks will be assigned by Supervisor or Manager.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.
