About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
Responsibilities
- Interpret and apply USA & Canada service contract filings accurately to support pricing and trade lane decisions.
- Prepare competitive rate quotations for internal and external customers based on approved tariffs and contract structures.
- Manage and optimize space allocation to meet operational commitments and customer expectations.
- Build and maintain strong customer relationships, ensuring a clear understanding of requirements and proactive communication with shippers, controlling parties, carriers, and internal teams.
- Handle end-to-end booking activities, including receiving booking details, creating quick bookings in CW1, coordinating with shippers or controlling parties, and securing carrier/co-loader confirmations.
- Send timely booking confirmations to shippers and ensure smooth export arrangements.
- Monitor shipment progress closely, follow up with shippers to ensure planned export execution, and escalate deviations to controlling parties.
- Conduct Track & Trace via carrier platforms; verify schedule changes and request space protection when required.
- Communicate all schedule changes promptly and update CW1 to ensure accurate and timely data.
- Prepare and submit rolling reports to the Person-in-Charge (PIC) as needed.
- Upload booking requests, confirmations, and related documents in CW1; create organizations and update client tariffs as needed.
- Ensure accurate and timely FMC filing for US shipments.
- Handover completed files to the Documentation Team for issuance of shipping documents.
- Coordinate cross-functionally for EXW, DDU/DAP, and DDP shipments, ensuring the timely provision of documents for cargo pick-up, customs clearance, and closing.
- Work closely with teammates and other departments to ensure seamless operational flow and resolve unexpected issues promptly.
- Perform additional duties as assigned by the Supervisor or Manager.
Requirements
- Minimum 2-3 years of experience in freight forwarding, customer service, pricing, or trade lane management.
- Strong understanding of US trade lane operations, including carrier filings, FMC requirements, and contract structures.
- Experience handling pricing, tariffs, and rate quotations for international shipments.
- Familiarity with carrier platforms, booking portals, and Track & Trace tools.
- Proficiency in logistics systems; experience with CW1 is an added advantage.
- Excellent communication skills with the ability to interact effectively with shippers, carriers, and internal stakeholders.
- Strong attention to detail and accuracy in documentation, filings, and system updates.
- Ability to manage multiple shipments, deadlines, and unexpected operational issues.
- Proactive, customer-oriented mindset with strong problemsolving capabilities.
- Able to work independently as well as collaboratively in a fast-paced team environment.
- Good command of English (written & verbal); additional languages are a plus.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.
