Consult and provide clear and optimal solutions regarding pricing, schedule, procedures, and documentation to customers.
Answer inquiries and handle complaints to ensure customer satisfaction with the company's services.
Build reputation and brand image of company services to promote sales.
Job description
Maintain, exploit and develop the company's freehand customers.
Plan to approach new potential customers and maintain and expand services to existing customers.
Check the price and give quotation for customers based on the most optimal cost.
Checking for export/import procedures include specialized inspection procedures and consulting for customers.
Coordinate with departments to promptly and effectively handle customer requests.
Closely monitor, inform, and update shipment status including customs clearance status to customers.
Handling all incidents, arising related to shipments.
Update changes in specialized management policies of state agencies related to customers import and export business.
Update the holiday/ working schedule to customers.
Handle customer data, keep records, and maintain and develop customer relationships.
Negotiate, agree, and finalize service contract terms with customers under the department's management.
Assist accounting in debt collection.
Prepare weekly work reports, monthly productivity reports.
Ready to contribute ideas to develop team and company.
Perform other tasks assigned by management.
Job requirements
Education & Experience
Bachelor's degree in economics, import-export, logistics.
Have experience in Sales or Customer Service.
Prefer candidates with experience on US, Canada routes.
Skills
Good communication, negotiation, persuasion, and problem-solving skills.
Proficient in office software (MS Office).
Ability to work independently and in teams.
Good English communication skills.
Personal Qualities
Dynamic, careful, meticulous, able to work under pressure.
Maintain confidentiality.
Benefits
Attractive allowance + high % profit.
Official salary: Negotiable based on ability.
Pay full social insurance and take holidays according to state regulations.
Full holidays, travel, annual teambuilding, and exciting movement activities.
Work in a friendly environment and receive enthusiastic guidance.
Supported by professional backup department: Customs declaration, oversea, license, accounting, human resources. Specializes in making goods for other FWDs.
There are regular professional training sessions.
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Work time
Monday to Friday: Morning 08:00 AM to 12:00PM, Afternoon 01:30 PM to 05:30 PM.
Saturday: Morning 08:00 AM to 12:00PM.
Work location
G2 Floor, 51 Quan Nhan Street, Nhan Chinh, Thanh Xuan District, Ha Noi.
