Customer Service Executive

I/ INTRODUCTION

LitGroup JSC, founded in 2011, is a leading provider of e-commerce solutions serving partners across North America and Europe. Our brands - LitCommerce, LitExtension, Litos and BulkFlow - power global businesses.

LitCommerce, a powerful e-commerce multi-channel selling solution, boasts over 4,000,000+ successful market listings for 50,000+ merchants worldwide and is an official partner of Shopify, Amazon, Etsy, eBay, TikTok Shop, Walmart, and other leading platforms.

LitCommerce is experiencing rapid global expansion, and we're seeking passionate and driven individuals to join our fast-paced, dynamic team. We're seeking Customer Service Executives to help us reach new heights.

Location: 10th Lilama Office Building, No.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.

For more information, please visit our website at litcommerce.com and follow us on Facebook at LitGroup Careers

II/ RESPONSIBILITIES

• Efficiently handling and resolving customer issues and inquiries regarding LitCommerce products
• Collaborating with Tech Support to provide timely solutions to users
• Collecting customer reviews to boost app ratings and improve service

III/ REQUIREMENTS

• Proficient in English speaking and writing skills: IELTS 6.0 or TOEIC 750 equivalent;
• Available for flexible work shifts;
• Ability to work independently, collaborate effectively, and pursue self-directed learning;
• Experience in customer service, e-commerce, and basic IT knowledge are advantages.

IV/ BENEFITS

• Income: Basic Salary: 9.000.000 - 13.000.000 VND/month + Shift Premium + Bonus KPI + Allowance
• Satisfactory performance-based salary. Quarterly performance reviews with potential growth.
• Holiday, Year-end, New Year, and performance bonus.
• Flexible remote working schedule
• Structured approach to Customer Service basics.
• Monthly in-house coaching and mentoring programs.

V/ HOW TO APPLY

• Candidates are invited to submit their updated resumes to: [Confidential Information].
• For inquiries, please contact Ms. Dung at 034 846 8866.