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Shopee

Customer Service Data Analysis (Shopee)

Shopee
Vietnam
Fresher

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  • Posted 3 days ago

Job Description

Job Description:

  • Lead strategic projects focused on maximizing productivity and optimizing Customer Service operations, ensuring timely delivery and measurable business outcomes
  • Conduct end-to-end data analysis and deep-dive root cause analysis (RCA) on core CS metrics to identify friction points and deliver actionable, data-driven insights to management
  • Create, maintain, and optimize reporting infrastructure (dashboards and recurring reports) using BI tools to answer key business questions and monitor operational health.
  • Drive efficiency improvements and support AI/automation initiatives by providing data groundwork, analysis, and validation required for implementation and tracking ROI
  • Serve as the primary Data Liaison between the Customer Service Operations team and the Business Intelligence (BI)/Data Engineering teams, translating challenges into precise data requirements
  • Communicate complex analytical findings and strategic recommendations to senior management and cross-functional stakeholders in a clear, concise, and logical manner

Requirements:

  • Bachelor's Degree in any related field
  • Strong understanding of statistical concepts (e.g., hypothesis testing, correlation, regression) to identify trends, measure the impact of initiatives, and conduct root cause analysis
  • Proficiency in Microsoft Excel/Google Sheets and BI tools for data cleaning, ad-hoc analysis, and design, build, and maintain actionable dashboards and reports
  • Strong interpersonal skills for collaborating with other teams (BI, Marketing, Product) and managing expectations while driving consensus
  • Ability to own and drive initiatives to measurable completion, delivering productivity improvements as outlined in the overview

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Customer Service Operations
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 134127507

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Last Updated: 04-12-2025 04:15:58 PM
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